AI-based chatbots in customer service and their effects on user compliance
Frontline robots in tourism and hospitality: service enhancement or cost reduction?
The impact of blockchain technology on business models – a taxonomy and archetypal patterns
Designing a multi-sided data platform: findings from the International Data Spaces case
Software tools for business model innovation: current state and future challenges
The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges
Understanding token-based ecosystems – a taxonomy of blockchain-based business models of start-ups
On the stress potential of videoconferencing: definition and root causes of Zoom fatigue
The emergence of native multi-sided platforms and their influence on incumbents
Understanding the creation of trust in cryptocurrencies: the case of Bitcoin
What makes you continuously use chatbot services? Evidence from chinese online travel agencies